Withdrawal from the Agreement and complaints
Model instructions on withdrawal from the AgreementRight of withdrawal from the Agreement
Users have the right to withdraw from this Agreement within 14 days, without giving any reason. The deadline for the withdrawal expires 14 days after the user took possession of the items or a third party, other than the carrier and designated by the user took possession of the items.
To exercise the insurer's right of withdrawal, the user must inform us (Acauto Borkowski Zajkowski s.c., Kolejowa 117, 05-092 Łomianki) about their decision to withdraw from this Agreement by way of a clear statement (for example, a letter sent by regular mail, fax or email) . Users can submit a declaration of withdrawal from the Agreement using the form, which is attached at the following address: http://shop.acauto.pl/Odstapienie-od-umowy-i-reklamacje-cabout-pol-16.html or other form compatible with Consumer law. If users ask for this option, we will send them an acknowledgement of receipt of information on their withdrawal on a durable medium (e.g., email).
To meet the withdrawal deadline, it is sufficient for users to send their communication concerning their exercise of the right of withdrawal before the withdrawal period has expired.Effects of withdrawal for the Agreement
In the event of withdrawal from this Agreement, we return all payments received from the user, including the delivery costs of the item (with the exception of additional costs resulting from delivery other than the least expensive delivery offered by us), immediately and in any event no later than 14 days from the date on which we have been informed about the user's decision to exercise the right of withdrawal. Return of payments will be done by means of the same payment methods that the user has used for the initial transaction, unless expressly agreed otherwise; regardless, the user will not incur any fees in connection with the return. We reserve the right to withhold the refund until we receive the item or until the user has provided proof of its return, whichever is the earliest.
We ask that the item be sent back to us immediately, and in any event not later than 14 days from the date on which we were informed of the user’s intent to withdraw from this Agreement. The deadline is met if the user sends back the item before the deadline of 14 days. The user will have to bear the direct cost of returning the items. The user is responsible only for a reduction in the value of the items resulting from the use in a way other than necessary to establish their nature, characteristics, and functions.
The right to withdraw from the contract by the consumer is excluded in the event of:
- Agreements, in which the subject of the service is a non-prefabricated item manufactured according to the consumer's specification or serving to satisfy his individual needs.